Got Questions? We Have Answers

IdeaDunes Healthcare is a comprehensive, open-source hospital and clinic management platform (HIS/HMS). It reflects the broader IdeaHIS universe with 253+ modules, 18 role-aware journeys, 48+ revenue motions, and compliance-ready clinical and operational surfaces in one connected platform.

IdeaDunes is designed for all types of healthcare providers: solo practitioners, small clinics, multi-specialty hospitals, hospital chains, dental practices, mental health clinics, diagnostic labs, and government health facilities. Our modular architecture lets you use only what you need.

Yes! Our core platform is open source, which means full transparency, community-driven innovation, and zero vendor lock-in. We also offer premium modules and managed cloud hosting for organizations that need enterprise features and support.

IdeaDunes is based in Pune, Maharashtra, India, and serves healthcare facilities across India and globally through cloud, partner, and white-label rollout models.

Our Starter plan begins at ₹2,999/month ($35 USD) for solo practitioners. The Clinic plan is ₹9,999/month ($120 USD) for practices with up to 10 providers. Hospital and Enterprise plans are custom-priced based on bed count, modules, and requirements. All plans include a free 30-day trial.

Yes — all plans come with a full-featured 30-day free trial. No credit card required. You get access to all the modules in your plan tier so you can properly evaluate the platform.

Absolutely. You can upgrade or downgrade your plan at any time. Changes take effect at the next billing cycle. Upgrades are prorated.

Yes — annual billing saves you 15-20% compared to monthly. We also offer special pricing for government hospitals, NGOs, and startups. Contact our sales team for details.

We accept all major credit/debit cards, UPI, net banking, NEFT/RTGS, and international wire transfers. For enterprise contracts, we also support purchase orders and invoicing.

Depending on your plan and deployment profile, the broader platform spans 253+ modules across clinical, diagnostics, operations, finance, compliance, AI, mobile, and platform services. The live site highlights the core commercial and operational modules while the stakeholder and command-center routes guide users into the most relevant journeys.

The broader project maps 44+ stakeholder roles across leadership, hospital administration, clinicians, diagnostics, finance, IT, compliance, partners, government users, and patient-facing journeys. The live public site currently exposes the most important role-aware paths for launch and demo readiness.

Yes. We are fully integrated with ABDM for ABHA ID creation, health records linking, consent management, and Health Information Exchange. This is available on all plans.

Yes. Our Laboratory module supports instrument interfacing via HL7 and ASTM protocols. We can interface with most modern analyzers and diagnostic equipment.

Yes — built-in HIPAA-compliant video consultations with virtual waiting room, screen sharing, e-prescriptions, chat messaging, and recording (with consent). Works on desktop and mobile.

Yes. IdeaDunes provides a comprehensive REST API and webhook system for custom integrations. API documentation is available at our developer portal. Premium plans include dedicated integration support.

Yes. IdeaDunes is designed with HIPAA compliance built-in: end-to-end encryption (AES-256), access controls, audit logging, BAA support, automatic session timeouts, and data backup policies. We can provide a BAA (Business Associate Agreement) for covered entities.

Yes. Our platform supports NABH quality standard documentation, checklists, and reporting requirements. We help hospitals prepare for NABH accreditation with built-in compliance tools.

For cloud customers, data is stored in tier-1 data centers in India (Mumbai/Chennai) with AWS/Azure infrastructure. For on-premise deployments, data stays on your own servers. All data is encrypted at rest and in transit.

Yes. Hospital and Enterprise plans support on-premise deployment. You maintain full control of your data, servers, and infrastructure. We provide installation support and ongoing maintenance.

Automated daily backups with 30-day retention. Point-in-time recovery available. Enterprise customers can configure custom backup schedules and multi-region replication.

Solo/Clinic: same-day setup with our cloud platform. Small hospitals (up to 50 beds): 1-2 weeks. Mid-size hospitals: 2-4 weeks. Large hospitals / enterprise: 4-8 weeks depending on customization and data migration requirements.

Yes. All plans include onboarding training. We offer live virtual training, video tutorials, documentation, and a knowledge base. Enterprise plans include on-site training and a dedicated success manager.

Starter: Email support (24h response). Clinic: Email + chat (12h response). Hospital: Priority support with phone (4h response). Enterprise: Dedicated account manager with SLA-backed response times and 24/7 support.

Yes. Our implementation team handles data migration from existing systems — including paper records digitization. We support imports from common HMS/EMR formats, Excel, CSV, and HL7.

Yes — available on Enterprise plans. Full white-label capability with your branding, logo, colors, and custom domain. Perfect for hospital chains and technology resellers.

Yes. The web experience is now designed to support healthcare rollout through a dedicated subdomain, an embedded folder path inside ideadunes.com, or a partner / white-label deployment model from the same shared config layer.

Yes. The demo and stakeholder flows are now connected for leadership, hospital admins, doctors, nurses, finance, IT, compliance, partners, government users, and patient-facing journeys so each buyer or operator can see the most relevant experience.

The broader IdeaDunes project now reflects 55+ product surfaces, 85+ open-source technology components, 17 priority markets, and 130+ API routes across the connected platform.

Yes. Commercial packaging can combine subscriptions with implementation, migration, AI, managed support, hardware readiness, partner enablement, and white-label services depending on organization size and launch scope.

The broader rollout now aligns with PM-JAY, RGHS, DHIS incentive pathways, CGHS, ESI, ECHS, GCC payer rails like NPHIES, and public-health reporting ecosystems for regulated or reimbursement-heavy deployments.

Yes. The deployment model supports white-label and branded partner rollout for hospital groups, regional operators, distributors, and implementation partners while preserving a shared product core.